Service lock-in system
by Blogie • 28 June 2007
Our DSL Internet connection at home sucks. It used to be that the problem was just the disconnections during bad weather. But now, rain or shine, there’s longer down times than actual connectivity. See, it’s not a cabled DSL connection — it’s broadband via mobile cell site broadcast.
What makes matters worse is, this company’s customer service leaves a lot to be desired. I’ve already called them up three times, and there’s still no action. (The other times I tried calling, I just couldn’t get through, to the point that I now get pissed whenever I hear that on-hold music they use.) In the meantime, I suffer connectivitis, a.k.a. Internet withdrawal symptoms, when I’m stuck at home. 
What’s really irritating is that, we can’t switch providers yet because there’s a one-year lock-in period! Ridiculous, I tell you! But we had no choice — it’s part of the subscription service agreement. Cancellation of account will entail surcharges.
This is really awful customer service. Internet subscribers should be given the right to switch ISPs or cancel their accounts if they’re not satisfied with the service. And ISPs should be proactive in the way they compete: they should shape up in order to retain their clients, and not resort to this stupid service lock-in practice.
What do you think?
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