Infinit-O is a leading BPO company in the Philippines providing back office support primarily for the financial services and healthcare sectors. It is currently expanding its range of Mortgage Loan Processing Outsource services to help mortgage companies across the United States through their current turmoil.

Despite the negative news and forecasts for the U.S. mortgage industry, Infinit-O sees this period as an opportunity to build new relationships and partnerships. In the process, Infinit-O has gone full force in developing existing and defining new verticals in mortgage outsourcing. The formula is simple: provide high quality services at typically only 50% of the price in the US. It may sound simplistic and straightforward, but these are exactly what mortgage industry players need to retain their edge and remain competitive in a tumultuous market. •••Read on»

Another potential investment in the field of business process outsourcing (BPO) is on the horizon. Michael Chua of Transkripsyo Inc, a 200-seat medical transcription company based in Ortigas, was in Davao last 29 May 2007 for a first-hand look at what the Land of Promise has to offer.

Chua was welcomed by Wit Holganza, school administrator of MTC Academy and founding president of Transcription Alliance of Davao Inc (TADI). Holganza reports that Chua considers Davao as having 3 plus points: a significant pool of human capital; the city’s accessibility in terms of air routes; and, lower power rates compared to Iloilo’s. •••Read on»

Recently I passed the Japanese Language Proficiency Test Level 2. Without going into the specifics of this very difficult exam, let me just say that I almost jumped up and hugged the next person beside me when I found out. But I was in Compostela Valley that time, and I didn’t want to create a spectacle. In short, possessing a Level 2 certification in Nihongo is not a small matter.

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After years of being the only medical transcription company in Davao, SSP Transcriptions is now joined by a handful of other MT outfits operating in the city. In another type of business, this might be viewed as the entry of competition; but not for the MT sector. The more, the merrier!

SSP is a member of the Association of Solution Integrators in Davao (ASID). This association, however, is focused mainly on software development, so I remember many times when SSP seemed out of place during meetings and events, despite the fact that this member was one of the most active.

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Today MTC Academy - Davao, which was inaugurated only last 18 August 2006, launched its Basic Medical Transcription Course for high school students, starting with batch 2007. This program will offer training in MT for 18 months, which is equivalent to 3 semesters. The beauty of this is that, should the trainee decide to pursue a college degree, his units from the MTC will be credited, according to Wit Holganza, MTC Academy - Davao’s president and school administrator. An excerpt from the press release reads as follows:

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ABOUT FIVE YEARS ago, Davao’s IT industry players–both from the private sector and the government–began to seriously promote the city as a destination for investments and outsourcing opportunities. That was when the term "Silicon Paddy" became a buzzword, and "Davao as the 3rd IT Hub" a slogan.

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LAST 15 MARCH during Sen. Mar Roxas’ Job Fiesta sa Mindanao, I got a hint of just how many graduating students Davao City is expecting to produce this year. For that job fair, the senator brought from Metro Manila a dozen companies that are in constant need of human resources. Some of those who participated are call center operators, some are into medical transcription services, and still others are into customer service management. Most–if not all–of these companies require not work experience, but rather English proficiency.

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