Tag Archive: customer care
Yahoo!

Adios, Yahoo!

I have now almost completely abandoned Yahoo! and all of its services. I’d stopped using their “search engine” a long, long, long time ago, and their Web-based email service is but a distant memory to me. I don’t use Yahoo Messenger either, except when I’m online on Nimbuzz, where I’d enrolled my Yahoo! account and [...]

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Disgusting customer service

I’m very proud of the fact that Filipino netizens were instrumental in getting the NTC to remove the provision for a broadband cap in a recent draft memorandum order — thanks in no small measure to the vigilance of Tonyo Cruz, Noemi Dado, Cocoy Dayao and others. We deserve a pat on the back… but [...]

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On-demand CRM software

One of the things that sets large corporations apart from the rest is the attention they pay to their customers. Plus: the tools with which they accomplish this. Up until recently, only such companies could afford sophisticated — and expensive — systems that enable them to keep track of customer relations. In the Internet Age, [...]

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Service lock-in system

This is about the stupid practice of ISPs demanding a lock-in period from their customers. It’s bad customer service.

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